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10DAYS for Good

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An automatic exchange is currently not possible. Therefore, we would like to ask you to return the wrong size, and place a new order for the desired size. The return costs are at your own expense in this case.

An automatic exchange is currently not possible. Therefore, we would like to ask you to return the wrong size, and place a new order for the desired size. The return costs are at your own expense in this case.

Can I exchange my item?

Returns & Refunds

I placed an order but did not receive a confirmation.

What is the delivery time of orders?

Where is my order?

When will my order ship?

How can I track my order?

Can I change or cancel my order?

What countries do you ship to?

Do I need to pay shipping costs?

Can I have my order shipped to a pick up point or locker?

My parcel was deliverd to a pick up point and is now being returned. What now?

I have not received my order.

I have ordered several items but did not receive everything. What now?

I have received a damaged item. What now?

How do I use a discount code?

The item I want is out of stock, will it be back?

Order & Shipping

What is your return policy?

Do I need to pay return costs?

How do I return an item?

When will I receive my refund?

I received a damaged or incorrect item

Can I combine more orders in one return?

Can I return my 10DAYS Fragrance?

I have returned something but have not yet received my refund.

What is my size?

How do I take care of my 10DAYS items?

I have seen an item online but want to try it on first. Where can I do that?

Where can I find more product information?

Product & Sizing

What is the 10DAYS Members Club?

How do I join the 10DAYS Members Club?

I forgot my password — what now?

How can I change my personal information?

Do I need an account to place an order?

I want all my data and my account to be removed.

I want to (un)subscribe to the 10DAYS newsletter.

How do I earn points?

Do my points expire?

What can I do with my points?

What happens with my earned points when I return something?

Can I earn points by shopping in one of the 10DAYS stores or at another retailer?

When do I see my points adjustments after placing an order?

What payment methods do you accept?

Can I use more than one promo code?

Payments & Promotions

Do you offer gift cards?

How can I get a 10DAYS e-giftcard?

Can I also redeem the 10DAYS e-giftcard in store?

How can I redeem a 10DAYS e-giftcard online?

What's the balance on my 10DAYS e-giftcard?

What are the terms & conditions of the 10DAYS e-giftcard?

10DAYS e-gift card

What is 10DAYS Pre-Loved?

Who is Trove / reverse.supply?

How do I sell my pre-loved 10DAYS products?

What items can I send in?

Which countries do you ship to and what are the shipping costs?

How can I return my order?

How can I get in contact with the customer service from Pre-Loved when I have questions?

Where can I find more information about Pre-Loved and Trove?

Pre-Loved

Can I exchange my item?Updated 3 days ago