Returns & Refunds
Extended Christmas Returns
We have extended our Christmas return period. For purchases made between 17th November and 21st December 2025 items can now be returned up until 31st January 2026.
What is your return policy?
Extended Christmas Returns. We have extended our Christmas return period. For purchases made between 17th November and 21st December 2025 items can now be returned up until 31st January 2026. We believe a purchase is only successful when you are full
Do I need to pay return costs?
Return costs are not covered by 10DAYS. However, when registering your return in our returns portal, you will be able to purchase your return label for a good rate. Please find the prices below (status november 2025):
How do I return an item?
Register your return within 30 days of receipt via our returns portal. To log into the returns portal, please use your email address and the order number mentioned in your confirmation email. Select the items you want to return and choose the desired
When will I receive my refund?
As soon as our warehouse has received your return, you will get the return payment or an adjusted Klarna invoice. The refund will happen within 14 days.
Can I exchange my item?
An automatic exchange is currently not possible. Therefore, we would like to ask you to return the wrong size, and place a new order for the desired size. The return costs are at your own expense in this case.
I received a damaged or incorrect item
Please contact our customer service and send a picture of the damage along. In cases of damaged or incorrect items we will of course provide a free return label.
Can I combine more orders in one return?
Yes! When registering your return in our returns portal, you will be able to select items from different orders which are still within the 30 days returns window. Select all items you wish to return and proceed through the process. Have you already c
Can I return my 10DAYS Fragrance?
Only sealed perfumes are eligible for return. Opened packages will be not refunded.
I have returned something but have not yet received my refund.
Once our warehouse has received your return, you will receive a refund or an adjusted Klarna invoice within 14 working days. Haven't received your refund after 14 days? Please contact our customer service.