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Please check the track & trace code of your order, be sure to check your spam for the track & trace email. Would you like to contact our customer service team for this? We will then check the status of your shipment and initiate an investigation if n

I have not received my order.

Order & Shipping

I placed an order but did not receive a confirmation.

What is the delivery time of orders?

Where is my order?

When will my order ship?

How can I track my order?

Can I change or cancel my order?

What countries do you ship to?

Do I need to pay shipping costs?

Can I have my order shipped to a pick up point or locker?

My parcel was deliverd to a pick up point and is now being returned. What now?

I have ordered several items but did not receive everything. What now?

I have received a damaged item. What now?

How do I use a discount code?

The item I want is out of stock, will it be back?

What is your return policy?

Do I need to pay return costs?

How do I return an item?

When will I receive my refund?

Can I exchange my item?

I received a damaged or incorrect item

Can I combine more orders in one return?

Can I return my 10DAYS Fragrance?

I have returned something but have not yet received my refund.

Returns & Refunds

What is my size?

How do I take care of my 10DAYS items?

I have seen an item online but want to try it on first. Where can I do that?

Where can I find more product information?

Product & Sizing

What is the 10DAYS Members Club?

How do I join the 10DAYS Members Club?

I forgot my password — what now?

How can I change my personal information?

Do I need an account to place an order?

I want all my data and my account to be removed.

I want to (un)subscribe to the 10DAYS newsletter.

How do I earn points?

Do my points expire?

What can I do with my points?

What happens with my earned points when I return something?

Can I earn points by shopping in one of the 10DAYS stores or at another retailer?

When do I see my points adjustments after placing an order?

What payment methods do you accept?

Can I use more than one promo code?

Payments & Promotions

Do you offer gift cards?

How can I get a 10DAYS e-giftcard?

Can I also redeem the 10DAYS e-giftcard in store?

How can I redeem a 10DAYS e-giftcard online?

What's the balance on my 10DAYS e-giftcard?

What are the terms & conditions of the 10DAYS e-giftcard?

10DAYS e-gift card

What is 10DAYS Pre-Loved?

Who is Trove / reverse.supply?

How do I sell my pre-loved 10DAYS products?

What items can I send in?

Which countries do you ship to and what are the shipping costs?

How can I return my order?

How can I get in contact with the customer service from Pre-Loved when I have questions?

Where can I find more information about Pre-Loved and Trove?

Pre-Loved

I have not received my order.Updated 11 hours ago