Order & Shipping

I placed an order but did not receive a confirmation.

First of all, no worries. Have you checked your spam / junk folder? The order confirmation may have ended up there. Is that not the case? There may be a mistake in the email address you provided. Please contact our customer service, who will be able

What is the delivery time of orders?

Orders placed before 15:30 will be dispatched the same day. Orders placed on Friday after 15:30 or at the weekend will be shipped on Monday. Depending on the courier service & country, it may take a few days to receive your order. Based on our experi

Where is my order?

Once your order is shipped you will receive an email with the track & trace details. Here you can find the shipping status of your order.

When will my order ship?

Orders placed before 15:30 will be dispatched the same day. Orders placed on Friday after 15:30 or at the weekend will be shipped on Monday.

How can I track my order?

Once your order is shipped you will receive an email with the track & trace details. Here you can find the shipping status of your order.

Can I change or cancel my order?

Unfortunately, it is not possible to change or cancel your order after it has been placed, as we work with an automated warehouse. Therefore, it is not possible to change your address after placing your order. Depending on the courier service, you ma

What countries do you ship to?

We ship to the Netherlands, Belgium, Luxembourg and Germany and selected countries within the EU (Austria, Poland, France, Spain, Italy, Ireland, Portugal, Denmark, Sweden and Finland).

Do I need to pay shipping costs?

We offer free delivery for orders over €50 to Belgium, Germany, Luxembourg, and the Netherlands. Below €50 shipping in these countries costs €4.50. We offer free delivery for orders over €100 to Austria, Denmark, Finland, France, Italy, Ireland, Pola

Can I have my order shipped to a pick up point or locker?

We are working on this! In the Netherlands this is already possible. Just select "Service Point Delivery" during checkout and choose the DHL pick up point.

My parcel was deliverd to a pick up point and is now being returned. What now?

Please check the track & trace details of your order. Your order is only temporarily stored at a service point and is automatically returned to 10DAYS if it is not picked up on time. When your order has been delivered back to our warehouse, it will a

I have not received my order.

Please check the track & trace code of your order, be sure to check your spam for the track & trace email. Would you like to contact our customer service team for this? We will then check the status of your shipment and initiate an investigation if n

I have ordered several items but did not receive everything. What now?

Have you received an email and a refund for this? Then the item you ordered was unfortunately no longer in stock and the amount for this item will be refunded automatically. Is there an item missing from your package which should be in the package? P

I have received a damaged item. What now?

We set high quality standards for our products and we find it important that an item lasts a long time. Did you still receive a damaged item? Please contact our customer service and send a picture of the damage along, this is necessary for an investi

How do I use a discount code?

If you have a discount code you would like to use for an order you can add the code during checkout. There is a field below the order summary where you can enter the discount code or gift card code.

The item I want is out of stock, will it be back?

That's a pity! There is always the chance that another customer might return the item. You can sign up for a 'back in stock' notification: on the product page click on the size you want and then click "Notify my when available". You will then receive