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Have you received an email and a refund for this? Then the item you ordered was unfortunately no longer in stock and the amount for this item will be refunded automatically.Is there an item missing from your package which should be in the package? Please <a href="https://10days.gorgias.help/en-GB/contact" target="_blank" rel="noopener noreferrer" class="fr-strong">contact</a> customer service and let us know in your message whether the shipping box was damaged upon receipt. We will then investigate further for you.

Have you received an email and a refund for this? Then the item you ordered was unfortunately no longer in stock and the amount for this item will be refunded automatically. Is there an item missing from your package which should be in the package? P

I have ordered several items but did not receive everything. What now?

Order & Shipping

I placed an order but did not receive a confirmation.

What is the delivery time of orders?

Where is my order?

When will my order ship?

How can I track my order?

Can I change or cancel my order?

What countries do you ship to?

Do I need to pay shipping costs?

Can I have my order shipped to a pick up point or locker?

My parcel was deliverd to a pick up point and is now being returned. What now?

I have not received my order.

I have received a damaged item. What now?

How do I use a discount code?

The item I want is out of stock, will it be back?

What is your return policy?

Do I need to pay return costs?

How do I return an item?

When will I receive my refund?

Can I exchange my item?

I received a damaged or incorrect item

Can I combine more orders in one return?

Can I return my 10DAYS Fragrance?

I have returned something but have not yet received my refund.

Returns & Refunds

What is my size?

How do I take care of my 10DAYS items?

I have seen an item online but want to try it on first. Where can I do that?

Where can I find more product information?

Product & Sizing

What is the 10DAYS Members Club?

How do I join the 10DAYS Members Club?

I forgot my password — what now?

How can I change my personal information?

Do I need an account to place an order?

I want all my data and my account to be removed.

I want to (un)subscribe to the 10DAYS newsletter.

How do I earn points?

Do my points expire?

What can I do with my points?

What happens with my earned points when I return something?

Can I earn points by shopping in one of the 10DAYS stores or at another retailer?

When do I see my points adjustments after placing an order?

What payment methods do you accept?

Can I use more than one promo code?

Payments & Promotions

Do you offer gift cards?

How can I get a 10DAYS e-giftcard?

Can I also redeem the 10DAYS e-giftcard in store?

How can I redeem a 10DAYS e-giftcard online?

What's the balance on my 10DAYS e-giftcard?

What are the terms & conditions of the 10DAYS e-giftcard?

10DAYS e-gift card

What is 10DAYS Pre-Loved?

Who is Trove / reverse.supply?

How do I sell my pre-loved 10DAYS products?

What items can I send in?

Which countries do you ship to and what are the shipping costs?

How can I return my order?

How can I get in contact with the customer service from Pre-Loved when I have questions?

Where can I find more information about Pre-Loved and Trove?

Pre-Loved

I have ordered several items but did not receive everything. What now?Updated 11 hours ago